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FAQs

When will I pay for my itinerary?
We require a £20 deposit for most bookings, with a larger amount payable for longer itineraries. The balance is paid to the driver on the first leg of the journey.
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How do I know that my booking has been confirmed?
We send you a letter to confirm your booking by post, fax or email (provided time allows).
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How can I be sure my driver will be there, if I am being picked up in the early hours of the morning?
For peace of mind, all passengers are called by the driver 30 minutes prior to the pick up time. We phone you the night before if your itinerary starts outside our normal office hours.
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Will I be expected to share a vehicle with another passenger?
All our bookings are taken on an individual basis, so we never plan for this to occur.
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What if my flight details change?
Simply contact us with your revised details and we will do our best to meet your needs.
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Where will I find your driver on my return?
Our drivers meet you inside the terminal building, holding a sign displaying your party’s name.
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If my return flight is delayed, how will I get home?
We automatically monitor flight arrival times, so your driver will be with you as soon as possible. For your reassurance, we provide you with a contact card, which details our office and emergency telephone numbers, in case of any problems.
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What should I do if my flight is seriously delayed and I don’t know when I will arrive?
We ask that you call us, so we can continue to monitor your flight and also check with the airport for up to date information. We will stay in touch with you and take you home as quickly as possible when you land. If you fail to advise us of a serious delay and, as a result, we have a vehicle at the airport, you may incur an additional one way charge.
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Do you have any way of checking my return flight details?
We have a copy of Manchester Airport’s flight schedule, as well as web links to all other airports, so we can check your information against the published details. If there are any queries, we will contact you.
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Should we call you to check the driver is there, if our flight is delayed?
It is not necessary for you to call, unless you have cleared arrivals and you are unable to locate the driver.
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If my flight arrives early, will your driver be there?
We schedule our drivers to meet you 30 minutes after your arrival time, to allow for baggage reclaim and passport control. If we have a driver available and we are aware of an early arrival, then you will be met. If however, our schedule does not accommodate an early pick-up, please remain in the terminal and your driver will be with you as quickly as possible.
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Do you supply baby seats?
We are unable to supply baby seats but are happy for you to use one that you provide. We will store it for you and bring it with us for your return journey, for a small handling fee. Please label it clearly with your name and return journey details.
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We have a large amount of luggage. Will it all fit?
Our Volvo estate cars have the capacity to carry large quantities of luggage. A trailer is available for any really large loads.
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What kind of vehicles do you use?
All our vehicles are either Volvos or Mercedes Benz. Please see Our Fleet page for details.
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Do your vehicles have onboard entertainment?
All our cars are fitted with a CD player for your enjoyment. Please feel free to ask the driver to play any CD which you may have with you.
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Is smoking permitted in your vehicles?
We have a strict no smoking policy for all of our vehicles.
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You asked me for my mobile phone number when I booked. Why do you need this number, as the cost of receiving calls overseas can be very high?
We would only use this number in the event of a delay or emergency. We would not normally call you whilst you are overseas.
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Is there a cost if a booking is changed?
If the booking is changed within 24hrs of departure there may inccur a small charge.
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Do you allow pets?
Yes as long as they are in travel cages.
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Do children count as passengers?
Yes
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Do we need to tip the driver?
There is no obligation, however gratuities are always welcome.
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Can I set up an account/pay by invoice?
Yes, we are able to set up a business account for you. You may be invoiced per trip or per month, please contact the office for more details.
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